Leveraging 11+ years of experience to deliver robust IT operations, incident management, and strategic service delivery solutions.
Managing complex enterprise environments with a focus on stability and service excellence.
Leading high-pressure Major Incident Management (MIM) to restore critical services quickly.
Optimizing SLAs and KPIs to drive operational efficiency and global client satisfaction.
Ensuring regulatory adherence and audit readiness across global technical landscapes.
Applying Lean Six Sigma to transform and streamline business-critical IT workflows.
